Terms of service

1. About Wear Kazumi

Wear Kazumi is a clothing brand operating under KIMURAKAZUMI CLOTHING ARTICLES TRADING, registered with the Department of Trade and Industry (DTI) of the Philippines. Our products are printed and fulfilled through MOD Factory, a print-on-demand service provider based in the Philippines.

All products are made-to-order. We do not maintain physical inventory. Each item is produced only after an order is placed.

2. Eligibility

By using this website and placing an order, you represent that:

• You are at least 18 years old, or have the consent of a parent or legal guardian
• You have the legal capacity to enter into a binding agreement
• You are placing an order for personal, non-commercial use unless otherwise agreed in writing
• The information you provide is accurate, current, and complete

3. Orders and Payment

3.1 Placing an Order

When you place an order, you are making an offer to purchase the selected item(s) at the listed price. Your order is confirmed when you receive an order confirmation email from us. We reserve the right to cancel or decline any order at our discretion, including in cases of pricing errors, suspected fraud, or product availability issues.

3.2 Pricing

All prices are displayed in Philippine Peso (₱) and are inclusive of applicable taxes. Prices are subject to change without prior notice. The price at the time of order confirmation is final for that transaction.

3.3 Payment

We currently accept:

• Cash on Delivery (COD) — available nationwide

Additional payment methods — including credit/debit cards, GCash, Maya and other more — are coming soon and will be announced when available.

Payment is required in full at the time of order. For COD orders, payment is collected upon delivery by the courier.

3.4 Order Confirmation

An order confirmation email will be sent to the email address provided at checkout. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at care@wearkazumi.com.

4. Print-on-Demand Production

4.1 Processing Time

Orders are processed and produced within 3 to 5 business days. This covers order verification, print production, quality check, and handover to the courier. Business days exclude Saturdays, Sundays, and Philippine public holidays.

4.2 Production Tolerances

Because each garment is individually printed and handled, the following tolerances apply and are considered acceptable — they are not grounds for a refund or replacement:

• Garment size: Slight variations of up to ±1 inch due to sewing tolerances
• Print color: Minor color differences may occur between screen previews and physical prints due to RGB-to-CMYK conversion
• Print placement: Positions may vary by approximately ±0.5 inches because each piece is manually positioned before printing
• Product availability: Product SKUs may occasionally go out of stock; we will contact you if your selected item is unavailable

4.3 Product Descriptions

We make every effort to display products accurately, including colors, sizing, and design placement. However, the appearance on your screen may differ from the actual product due to monitor calibration and print processes. Mockup images are for illustrative purposes only.

5. Shipping

5.1 Delivery Area

We currently ship within the Philippines only. We do not offer international shipping at this time.

5.2 Shipping Times

After your order has been produced and handed to the courier, estimated delivery times are as follows:

Location	Estimated Delivery
Metro Manila	1–3 business days
Luzon (provincial)	2–5 business days
Visayas	3–7 business days
Mindanao	3–7 business days

Shipping times are estimates provided by our courier partner (J&T Express) and are not guaranteed. Delays may occur due to weather, holidays, or courier-related issues beyond our control.

5.3 Shipping Fees

Shipping fees are calculated at checkout based on your delivery address. COD orders include an additional COD handling fee charged by the courier (2.75% + 12% VAT on the COD fee).

5.4 Tracking

Once your order has been handed to the courier, a tracking number will be provided via email. You may use this to track your delivery through the J&T Express website or app.

5.5 Delivery Responsibility

Please ensure that the shipping address you provide is accurate and complete. Wear Kazumi is not responsible for failed deliveries due to incorrect address information, unclaimed packages, or customer unavailability at the time of delivery.

6. Returns, Replacements & Refunds

6.1 Eligible for Replacement

We will replace an item at no additional cost if there is a verifiable production error, including:

• Item arrives with a defect caused during production (e.g., significant misprinting, damaged garment)
• Wrong item sent (incorrect design, color, or size from what was ordered)
• Item is missing from a multi-item order

6.2 How to Request a Replacement

To be eligible for a replacement, you must:

• Submit a request within 7 days of the date the item was delivered
• Provide a video or photo of the sealed package being opened, clearly showing the defect or error
• Email your request to care@wearkazumi.com with your order number and proof

Requests submitted after the 7-day window or without the required proof will not be eligible for replacement.

6.3 Not Eligible for Replacement or Refund

The following are not covered under our replacement or refund policy:

• Change of mind after the order is placed
• Incorrect size selected by the customer at checkout
• Changes to the order after production has commenced
• Minor production tolerances within the acceptable range (±1 inch sizing, ±0.5 inch print placement, slight color variation)
• Minor imperfections including loose threads or small stains that do not affect wearability
• Orders not following our product care instructions after delivery
• Damage caused by improper washing, drying, or ironing

6.4 Returns to Sender (RTS)

If a parcel is returned to our fulfillment center (e.g., failed delivery, unclaimed package), you will be notified. You may choose to have the item re-shipped at your own cost, or we can hold the item for up to 30 days. Items stored beyond 30 days may incur a storage fee. Refunds are not issued for RTS parcels.

6.5 COD Refunds

For Cash on Delivery orders where a replacement is confirmed, we will issue a replacement item. Cash refunds for COD transactions are handled on a case-by-case basis and require verification of the original order and defect.

7. Product Care

To preserve the quality and longevity of your Wear Kazumi garment, please follow these care guidelines:

• Wash inside out in cold or cool water (30–40°C) on a gentle cycle
• Use mild detergent — avoid bleach, fabric softeners, or harsh chemicals
• Do not tumble dry on high heat; air dry or use the lowest dryer setting
• Do not dry in direct sunlight
• Iron inside out on a low heat setting; use a pressing cloth over the print
• Do not dry clean

Damage resulting from non-compliance with these care instructions is not covered under our replacement policy.

8. Intellectual Property

All designs, graphics, logos, and content on the Wear Kazumi website are the property of KIMURAKAZUMI CLOTHING ARTICLES TRADING and are protected under applicable intellectual property laws. You may not reproduce, distribute, sell, or create derivative works from any of our designs or brand assets without prior written consent.

Purchasing a Wear Kazumi product grants you a personal, non-commercial licence to wear the item. It does not transfer any intellectual property rights in the design.

9. Customer Support and AI Chat Assistant

Our website uses Shopify Inbox, a live chat tool that includes an AI-powered chat assistant, to help answer customer questions and provide support. Responses generated by the AI assistant are automated and, while we aim for accuracy, may occasionally be incomplete or incorrect. Automated responses do not constitute a binding offer or guarantee outside of what is stated in these Terms and our official policies. For matters requiring certainty — including order changes, refunds, or disputes — please confirm details directly with our team at care@wearkazumi.com.

10. Acceptable Use

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to any part of our systems
• Submit false, misleading, or fraudulent information
• Interfere with the operation of the website or other users' experience
• Resell Wear Kazumi products commercially without written authorisation

11. Limitation of Liability

To the fullest extent permitted by Philippine law, Wear Kazumi and KIMURAKAZUMI CLOTHING ARTICLES TRADING shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use of our products or services
• Delays or failures caused by circumstances beyond our control, including acts of God, courier delays, or system outages
• Loss of data or business resulting from website downtime

Our maximum liability to you for any claim arising from your order shall not exceed the total amount paid for the specific order in question.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

These Terms are not intended to limit any consumer rights you have under the Philippine Consumer Act (RA 7394) or other applicable laws.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.

Questions About Your Order?

If you have any concerns about these terms or your experience with Wear Kazumi, please contact us.

Email: care@wearkazumi.com

Brand: Wear Kazumi — KIMURAKAZUMI CLOTHING ARTICLES TRADING

We aim to respond to all enquiries within 2 business days.