FAQ

Ordering & Shipping

Where do you ship?
Right now we ship within the Philippines only. International shipping isn't available yet — we'll announce when that changes.

How long does it take to get my order?
Every piece is made to order. Please allow 3–5 business days for production, then: Metro Manila 1–3 business days, Luzon (Provincial) 2–5 business days, Visayas 3–7 business days, Mindanao 3–7 business days. Total time from order to delivery is typically 4–12 business days depending on your location.

How much is shipping?
₱110 for Metro Manila, ₱120 for anywhere else in the Philippines.

How can I pay?
Cash on Delivery (COD) only for now, available nationwide. A 2.75% COD handling fee + 12% VAT applies, charged by the courier — please have the correct amount ready, couriers don't carry change. Credit/debit cards, GCash, and Maya are coming soon.

Can I change or cancel my order after placing it?
Since every item is made to order, changes or cancellations are only possible shortly after you place your order, before production begins. Email us as soon as possible at care@wearkazumi.com.

How do I track my order?
Once your order ships, your J&T Express tracking number appears on your order dashboard — use it to track directly on the J&T Express site or app.

Sizing & Fit

How do I know what size to get?
Check our Size Guide before ordering — every product page includes size-specific measurements so you can compare against a piece you already own.

What does the ±1" tolerance mean on the Size Guide?
Because each piece is custom made, small measurement variations of up to 1 inch are standard for made-to-order garments and don't affect fit or quality. Print placement can vary by up to ±½ inch for the same reason.

What if I order the wrong size?
Please size carefully using our guide — sizing errors and change of mind aren't eligible for replacement, since each piece is produced specifically for your order.

Materials & Care

What are your pieces made of?
Fabric weight (GSM) and material details are listed on each individual product page, since they vary slightly by style — see our Care Instructions page for the full breakdown.

How should I care for my Wear Kazumi pieces?
Full care instructions are on our Care Instructions page. In general: wash cold, avoid harsh wringing, and air dry to protect the print and preserve the fabric.

Returns & Exchanges

What's your return policy?
Because every piece is made to order, we don't accept returns or issue cash refunds for change of mind or sizing errors. If your item arrives with a genuine production defect, we'll replace it.

What counts as a defect?
Major print defects, significant garment damage from production, receiving the wrong item, or major structural defects (broken seam, unfinished hem). Size variation within ±1", print placement within ±½", and minor color variation from your screen are normal and not defects.

How do I report a defect?
Email care@wearkazumi.com within 7 days of receiving your item, with a photo showing the issue.

My package shows delivered but I never got it — what now?
Contact us within 7 days of the expected delivery date at care@wearkazumi.com with your order number, and we'll open a formal investigation with J&T Express.

About Wear Kazumi

What is Wear Kazumi?
Wear Kazumi is a minimalist, Japanese-inspired streetwear brand. Every piece is made to order and produced through MOD Factory, our print-on-demand production partner — we don't hold mass inventory, which means less waste and pieces made specifically for you.

Why is everything made to order?
It lets us avoid overproduction and keep quality consistent without guessing demand in advance. It does mean production takes 3–5 business days before your order even ships — we think the result is worth the wait.