Refund policy
Because every Wear Kazumi piece is made to order specifically for you, we do not accept returns or issue cash refunds for change of mind or sizing errors. However, we stand fully behind the quality of what we produce — if your item arrives with a genuine production defect, we will replace it.
1. Our Policy, Simply Put
We offer replacement only — not cash refunds — for orders that arrive with major production defects. This is a standard policy for made-to-order and print-on-demand products.
✓ Eligible for Replacement
- Major print defects (e.g. completely misprinted, missing print)
- Significant garment damage caused during production
- Wrong item received (different from what was ordered)
- Item arrives with major structural defect (e.g. broken seam, unfinished hem)
✕ Not Eligible
- Change of mind or no longer wanting the item
- Wrong size selected by the customer at checkout
- Size variation within ±1 inch tolerance (production standard)
- Minor colour variation from screen display
- Print placement variation within ±½ inch
- Damage caused by the customer after receipt
- Requests made after 7 days of receiving the item
2. Production Tolerances (Not Defects)
The following variations are considered within accepted production standards for print-on-demand garments and do not qualify as defects or grounds for replacement:
| Variation Type | Accepted Tolerance |
|---|
