Shipping policy

Every Wear Kazumi piece is made to order and fulfilled through MOD Factory, our print-on-demand production partner. Orders are shipped via J&T Express throughout the Philippines. Here is everything you need to know before and after your purchase.

1. Shipping Rate

Shipping is calculated based on delivery location within the Philippines.

₱110

Metro Manila

Standard shipping via J&T Express

₱120

Outside Metro Manila

Standard shipping via J&T Express

No minimum order required.

We currently ship within the Philippines only. International shipping is not available at this time. We will announce when this changes.

2. Processing Time

All orders are made to order. Once payment is confirmed, your order enters production immediately.

Production Window

Please allow 3–5 business days for your order to be produced, quality-checked, and handed to J&T Express. This window does not include weekends, public holidays, or days with unusually high order volume.

Made to order means your item is produced specifically for you. We do not hold ready inventory. This is what allows us to maintain premium quality and minimise waste — please factor the production window into your order timeline.

3. Estimated Delivery Timeframes

After your order is handed to J&T Express, estimated delivery times by region are as follows. These are estimates and are not guaranteed — actual delivery times may vary based on J&T Express operations and local conditions.

Region	Estimated Delivery
Metro Manila	1–3 business days
Luzon (Provincial)	2–5 business days
Visayas	3–7 business days
Mindanao	3–7 business days

Total estimated time from order to delivery = production (3–5 days) + shipping (1–7 days), depending on your location.

4. Order Tracking

Once your order is dispatched, a J&T Express tracking number will be reflected on your order dashboard. You can use this number to monitor your shipment directly on the J&T Express website or app.

STEP 01Order Confirmed

Payment is received and your order enters production at MOD Factory.

STEP 02In Production

Your item is printed, quality-checked, and packaged. This takes 3–5 business days.

STEP 03Handed to J&T Express

Your tracking number becomes active and is visible on your order dashboard.

STEP 04Out for Delivery

J&T Express delivers to your address within the estimated regional timeframe.

5. Payment Methods

We currently accept:

Cash on Delivery (COD) — available nationwide

Additional payment methods — including credit/debit cards, GCash, Maya, GrabPay, and ShopeePay via PayMongo — are in the process of being activated and will be announced once live.

Cash on Delivery (COD)

COD orders are subject to an additional handling fee of 2.75% of the order total + 12% VAT on that fee. This fee is charged by our payment processor and will be reflected at checkout.

Please ensure the correct amount is ready at the time of delivery. J&T Express couriers do not carry change.

6. Lost or Missing Packages

If your tracking shows delivery but you have not received your package, or if your shipment appears stuck in transit, please contact us within 7 days of the expected delivery date.

We will coordinate directly with J&T Express to open a formal investigation into your shipment. Investigation timelines are determined by J&T Express and are outside of our direct control.

To report a missing package: email care@wearkazumi.com with your order number and a description of the issue. We will follow up and keep you informed throughout the process.

7. Delivery Address Accuracy

Please ensure your delivery address is complete and accurate at the time of checkout. This includes barangay, street number, building name, floor, and any special delivery instructions where applicable.

Wear Kazumi is not responsible for delayed or failed deliveries resulting from incorrect or incomplete address information provided by the customer. Re-delivery attempts may incur additional charges from J&T Express.